Dishing On Disputes: Building Member Trust Through Dispute Operations
In this webinar, we’ll explore how leading institutions are moving from reactive to strategic—streamlining processes, boosting team morale, and earning lasting member trust. Through real-world stories and practical takeaways, we’ll reframe disputes as not just a compliance burden, but a powerful opportunity to strengthen your brand and culture.
What you’ll walk away with:
✅ A clear view of common roadblocks in dispute handling—and why they persist
✅ Peer-tested strategies for overcoming fear of change and getting leadership buy-in
✅ Real examples of low-effort, high-impact improvements
✅ A renewed understanding of how dispute management affects both member and employee experience
✅ A vision for how data, automation, and culture can work together to drive lasting results
Aafie Somers hosts an insightful conversation with Rex Richardson, Director of Client Processing; Spencer Kozal, Account Executive; and James Richie, Vice President of Payment Services at Rogue Credit Union. Together, they share insights from the front lines of dispute operations and technology transformation.
