As a Senior Client Experience Expert, Derrick Donsbach supports Quavo’s clients throughout the partnership, functioning as a liaison for the relationship. This support includes Quarterly Business Reviews, ongoing client meetings, consistent interactions, and escalations for all requests and needs that a client may have. Derrick ensures continued support, focusing on a supportive relationship with his clients. He has 12+ years of experience in the Claims and Financial Industry. Derrick is committed to providing clients with innovative service and support and continues to look for ways to enhance the overall client experience.