Description
Are you a curious Pega developer who loves to find and solve problems? Do you enjoy working work directly with clients to enhance their software solutions and alleviate their technical pain points? If your answer is yes, let’s talk. Quavo, an innovative, trailblazing fintech company, is recruiting for a Support Architect.
In this role, you will manage your own subset of enterprise clients in an account team model, serving as the point of contact for escalations and high-priority issues and providing leadership and direction to the rest of the team. You will collaborate with clients to understand their business goals and provide technical recommendations, lead the implementation of complex configuration changes in Pega, and monitor your clients’ systems and dashboards to identify potential issues. Additionally, you will provide technical leadership for the support development group, mentoring and coaching junior members, overseeing daily standups, and ensuring alignment with client priorities. This is a full-time, permanent position and is fully remote.
Required Skills and Qualifications
Must Haves
- 3+ years of experience with Pega development and configuration
- 3+ years spent in a support or development role, with at least 2 years in a senior or team lead role
- Demonstrated experience managing client and stakeholder engagement
- Strong leadership, communication, and interpersonal skills
- Ability to manage multiple priorities and deliver results in a fast-paced environment
- Demonstrates our core values: Authentic, Innovative, Deliberate, Accountable, Passionate
- High school diploma
Nice-To-Haves
- Bachelor’s degree in computer science, engineering, or related field
- Experience proactively monitoring systems and dashboards
- Snowflake and/or SQL familiarity
Benefits
This position offers…
- Competitive salary and bonus opportunities
- Comprehensive benefits including medical, dental, vision, short and long-term disability, life insurance, HSA, FSA, employee assistance programs, 401(k) with match, and unlimited PTO
- People-focused, flexible culture
- Opportunity to own, manage, and build out systems to enhance delivery and best meet client needs
