Client Success Manager, Manager

Description

Are you a personable, systematic client success professional searching for a collaborative team that is dedicated to improving the customer experience? Do you enjoy building strong relationships and mentoring and developing your direct reports? This innovative fintech company is seeking a new Client Success Manager to lead their passionate team. In this role, you will work directly with customers and internal resources to help clients achieve their business goals and drive company growth. You will build and implement client success plans, advocate for customers, identify growth opportunities, lead change management initiatives, and manage a team of client success professionals. This is a full-time, permanent, fully remote position that can be performed in the Eastern to Mountain time zones within the United States (EST work schedule).

Requirements

  • 5+ years spent in a customer-facing role with a demonstrated history of building successful, enterprise-level client relationships
  • 3+ years of experience leading an internal team with a passion for developing and creating growth opportunities for team members
  • Familiarity with fraud and disputes (specifically Reg E and Reg Z)
  • Business acumen with the ability to make deep operational insights and coach clients
  • Ability to manage projects in a dynamic, customer-facing environment, balancing competing priorities
  • Excellent communication (written and verbal), presentation, and process documentation skills
  • Demonstrated ability to develop, implement, and achieve goals with significant autonomy and independence

Benefits

  • Ability to make an immediate impact in a newly created role by developing the Client Success team and serving as the voice of the customer to drive continuous improvement
  • Competitive base salary and comprehensive benefits (medical, dental, vision, life & disability, FSA/HSA, and 401(k) with employer match)
  • Supportive, collaborative culture that unites the best financial and tech industry minds to drive client success and provide groundbreaking solutions
  • Market-disrupting company with no direct competitors that is experiencing record-level growth

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