Ensuring industry compliance is often the focal point of fraud and dispute operations. With QFD, managing to regulatory dates becomes a trivial matter. Strategically placed automated decision points solve the industry compliance problem by allowing the issuer to set up time sensitive rules in relation to any impacting regulation. Using the QFD decision logic and taking on the bi-annual compliance packages will put any issuers mind at ease. QFD also contains an adaptive control that provides an always visible view into upcoming regulatory dates. In addition, the “get next” functionality is configured in “Fusion” sessions to ensure cases with the highest priority are researched and worked first.
Never Miss a Date
Built In Reg Handling
Regulations E and Z seem simple. Full compliance is not. QFD ensures that the rules are followed but doesn’t require extensive experience with them. Focus on taking care of your Accountholder and let the system keep you compliant with regulations.
We read the bulletins so you don't have to
Association Rules Included
Stop tracking down information from Accountholders and pouring over strange data points to figure out if you have chargeback rights. We’ve built the rules into the system and keep them updated.
Auditors love us
Extensive Audit and Historical Data
Every action the system takes is tracked extensively. Hundreds of data points are tracked throughout the dispute process. Centrally located documents, merchant, accountholder and association communication are always available and never destroyed.
Compliant Communication
Communication templates are consistently compliant
Advanced Reporting
All system and user actions are reportable and reconcilable
Built-in SLAs
All association and Regulatory SLAs are built in and tracked automatically