Quavo and KeyBank Executives to Lead Webinar on “The Hidden Costs of Fraud and Dispute Management: Where to Automate the Process and Reduce Losses” this Fall


East Lansing, MI, September 8, 2022 – Fintech provider Quavo Fraud & Disputes to host webinar on Wednesday, September 28th, 2022, at 4:00 PM BST / 11:00 AM EST in collaboration with Finovate, an Informa Connect Division. Quavo’s SVP, Revenue Executive Brittany Usher, will be joined by KeyBank’s Head of Enterprise Fraud Services, Jen Martin, to discuss “The Hidden Costs of Fraud and Dispute Management: Where to Automate the Process and Reduce Losses.”

Registration is now open for the upcoming webinar. Usher and Martin will dive into the initial steps toward automation for issuing financial institutions seeking to overhaul their pre-existing manual and legacy systems.

Usher oversees Quavo’s Revenue Division, including marketing, sales, client success, business development, revenue operations, and strategic partnerships. She continuously explores automation and new technology and utilizes data and analytics to ensure Quavo captures cutting-edge technology and innovation throughout its internal processes. 

Martin leads KeyBank’s Enterprise Fraud Services organization, responsible for fraud prevention, strategy, operations, investigations, and client experiences. She is especially focused on mitigating emerging fraud trends and providing modernized fraud resolution experiences for consumers through enhanced analytics and technologies.

Along with providing business case examples, Usher and Martin will discuss the lessons learned from implementing new software, conducting a cost analysis examining price per transaction, chargeback recoveries, manual intervention, fines, and overhead costs.   


Quavo is the world’s leading provider of cloud-based dispute management solutions for financial institutions and Fintech organizations. Quavo offers turnkey, automated software solutions for disputes with complete Reg E and Reg Z compliance. Quavo’s premier software solutions are QFD™ and ARIA™. QFD™ automates fraud and dispute processing workflows, from intake to case resolution. Our fraud management AI, ARIA™, conducts the investigation process to reach decisions as a human would in a matter of seconds. Quavo also provides add-ons to the QFD™ software, namely Dispute Resolution Experts™, our human intelligence service.

Learn more about the most advanced fraud and dispute solution for financial institutions.