Fact Sheet

Overview

Quavo is the world’s leading provider of dispute services for credit card, debit card and e-transactions to issuing financial institutions. We offer full end to end automation of your financial disputes, with full Reg E and Reg Z compliance. This is offered as a software service (SaaS) and integrates with your core systems and channels, allowing your customers/members to report a dispute through self service, your call center or in branch. Our ARIA Automated Reasonable Investigation Agent™ applies proven algorithms to improve back office efficiency. We even provide an outsourcing option called Business Process as a Service (BPaaS) where we work your back office cases with no end customer/member interaction at our operations center in Phoenix. Thus our name Quavo – delivering Quantum Evolution for your dispute problem.

Products

Quavo Fraud and Disputes™ (QFD)

Flagship product that automates transaction disputes for Credit Cards, Debit Cards, ATM and ACH payment types for both fraud and non-fraud. Reduces losses and increases chargeback accuracy. Fully Reg E and Reg Z compliant.

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Automated Reasonable Investigation Agent (ARIA)

A set of reasonable and auditable algorithms that automate dispute investigations and manual research, leading to consistent decisions and a better than reasonable investigation for all disputes.

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Services

Software as a Service (SaaS)

We run the software, you run your business. Based on our AWS based cloud, our disputes software integrates into your e-channels, your call center and your branches. We take care of the IT and mandates!

Business Process as a Service (BPaaS)

With our Business Process as a Service (BPaaS) offering, you can own your customer and member experience but outsource some are all of the back office investigations to us. Our operations center is based in Phoenix.

Pega Consulting and Implementations

We fuse deep industry expertise in financial services with deep technical expertise on Pega to create the most efficient Pega implementations in our niche.

FAQ’s

All the most important questions answered.

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Partners

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