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Why It Might Seem Easy to Push off Your Dispute Transformation Effort It’s old news that in the financial services industry, prioritizing projects is a
Two Truths on Building Product Delivery Teams Building product delivery teams requires the acceptance of two pure truths. First and foremost: Product scales asymmetrically to
Working in corporate education has often led me to ask, “Why are our tools and tech advancing, but we’re still stuck with printed training guides
In today’s dynamic business landscape, achieving operational excellence is paramount for organizations striving to stay competitive and drive sustainable growth. Operational excellence is not merely
In the world of fraud and disputes, compliance is king. Recover what you can and write off what you must, but at the end of
You might be scratching your head wondering what connection exists between a football long snapper and debit or credit card disputes. Let’s explore these seemingly
In the realm of financial fraud and dispute management, traditional measurements like chargeback submission rate, chargeback win rate, and total write-offs are commonly used to
“We’ve always done it that way?” I’ve heard variations of this phrase countless times in my 17 years in the industry. Users go through the
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