Technical Support Engineer


Quavo Fraud & Disputes is now hiring for a Technical Support Engineer role to assist our clients currently in production. The responsibilities of this role include assisting with client questions, remediating broken cases, fixing system-wide issues, and performing configuration updates to client environments.

This role is appropriate for candidates with a sufficient organizational and technical background for managing technology products, services, and solutions. Demonstrated creativity in problem-solving, attention to detail, and a self-driven approach are essential traits for a successful Technical Support Engineer.


  • Working directly with our clients to provide system fixes, remediation of broken items, and enhancements to their system
  • Foster and utilize relationships with the Client Experience and Technology teams
  • Working with internal Pega tools to fix broken cases
  • Proactively manage system issues and provide custom remediation scripts prior to client involvement
  • Diagnose potential bugs within the clients’ production systems

Must Haves:

  • Bachelor’s Degree in various or equivalent industry experience with proven exemplary track record
  • Strong time management skills, able to manage various assignments simultaneously
  • Aptitude to learn quickly, problem-solve, and manage multiple priorities
  • Must work well on a team in a fast-paced and deadline-driven environment
  • Requires ‘hands-on’ flexible self-driven person with excellent strategic, tactical and collaboration skills
  • Ability to collaborate with Client Experience team members, Technology, Training, and client sponsors
Submit Your Application
If you are having technical difficulties, email your resume and information to
Click or drag files to this area to upload. You can upload up to 3 files.
File types allowed: .doc, .xls, .ppt, .pdf, .jpg .png
Connor Gelinas HEadshot

Senior System Architect

Connor Gelinas

As I continue to grow with Quavo, I hope to broaden my abilities as a developer and be there to help guide and direct teams as they inevitably expand.
Aafie Somers Headshot

Technical Training Specialist

Aafie Somers

Quavo leadership believes in empowering employees to use their expertise and experience to do good work.

Ready to get started or need help?