Client Experience Manager

Description:

Are you a passionate people person who loves to build and retain relationships? Are you a metrics-driven customer success professional looking for autonomy and independence in your next role? Quavo is seeking a new Client Experience Manager to join their fast-growing team. In this role, you will develop and maintain relationships with large, complex clients by working to understand their business needs, helping them succeed, and driving overall company revenue. You will manage your accounts’ KPIs and P&L, own their strategy, handle contracts & renewals, and execute operational & technical improvements. This is a full-time, permanent, fully remote position that can be performed in the Eastern to Mountain time zones within the United States (EST work schedule).

Requirements:

  • 5+ years of client management or fraud and disputes operational management experience; expertise in fraud and disputes field
  • Business acumen and thorough understanding of profits & losses (P&L); ability to make deep operational insights and coach clients
  • Capability to impart success to clients and create executable internal plans to drive areas of improvement
  • Background building successful customer and/or stakeholder relationships at an enterprise level
  • Ability to manage projects in a dynamic, customer-facing environment, balancing competing priorities
  • Excellent communication (written and verbal) and presentation skills

Benefits

  • Serve as “CEO” of the client relationships and act as the face of the company to client executives
  • Competitive base salary and comprehensive benefits (medical, dental, vision, life & disability, FSA/HSA, and 401(k) with employer match)
  • Supportive, collaborative culture that unites the best financial and tech industry minds to drive client success and provide groundbreaking solutions
  • Market-disrupting company with no direct competitors that is experiencing record-level growth

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